Terms & Conditions

1. Introduction

These Terms & Conditions apply to your use of the GYC Materials website and any purchases, enquiries or services provided through our website. By accessing or using this website, you agree to comply with these terms.

If you do not agree with these Terms & Conditions, please do not use our website or services.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not damage, interrupt or interfere with the website or the experience of other users.

• You must not misuse our website or attempt to gain unauthorised access.
• You must not upload malicious code, spam or harmful content.
• You must not copy, reproduce or misuse our website content without permission.
• You must provide accurate information when submitting enquiries or placing orders.

3. Product Information

We aim to display product information, descriptions, images, specifications, availability and prices as accurately as possible. However, product details may vary from time to time.

• Product images are for illustration purposes only.
• Colours, sizes, finishes and packaging may vary depending on supplier or batch.
• Measurements and specifications should be checked before ordering.
• We reserve the right to update product information without prior notice.

If you are unsure whether a product is suitable for your project, please contact us before placing an order.

4. Orders, Quotes and Pricing

When you place an order or request a quote through GYC Materials, you agree that the information provided is accurate and complete.

• All prices are subject to change unless confirmed in writing.
• Quotes may be valid for a limited time only.
• Product availability may change without notice.
• We may refuse or cancel an order if product details, pricing or stock information is incorrect.
• Bulk, trade or special orders may be subject to separate terms.

An order is not considered accepted until it has been confirmed by GYC Materials.

5. Payments

Payment terms will depend on the type of order, customer account status and payment method available at the time of purchase.

• Payment may be required before products are dispatched or collected.
• Trade accounts may be subject to separate credit terms.
• Late payments may result in delayed supply or suspension of account services.
• All payment information must be accurate and authorised by the account holder.

6. Delivery and Collection

Delivery times, costs and availability may vary depending on product type, order size, delivery address and supplier availability.

• Delivery dates and times are estimates unless confirmed otherwise.
• You must ensure safe and suitable access for delivery vehicles.
• Additional charges may apply for failed deliveries, restricted access or re-delivery.
• You are responsible for checking delivered goods upon arrival.
• Any delivery issues should be reported to us as soon as possible.

We are not responsible for delays caused by circumstances outside our reasonable control, including traffic, weather, supplier delays or access restrictions.

7. Returns, Cancellations and Damaged Goods

Return and cancellation rules may depend on the product type, order status and whether the item was standard stock, special order or made-to-order.

• Returns may require prior approval from GYC Materials.
• Products must usually be unused, unopened and in resaleable condition.
• Special order, custom, cut-to-size or perishable materials may not be returnable.
• Damaged or missing items should be reported as soon as possible after delivery.
• Refunds, replacements or credits will be handled according to our return policy.

Please contact us before returning any products so we can advise you on the correct process.

8. Trade Accounts and Credit Terms

Where trade accounts or credit facilities are offered, approval may be subject to checks, references and separate account terms.

• Credit limits may be changed or withdrawn at any time.
• Invoices must be paid within the agreed payment period.
• Overdue accounts may be placed on hold.
• We may request payment upfront for certain products or orders.

9. Intellectual Property

All website content, including text, images, design, branding, graphics and layout, belongs to GYC Materials or its licensors unless stated otherwise.

You may view and use the website for personal or business purchasing purposes, but you must not copy, reproduce, distribute or commercially exploit our content without written permission.

10. Limitation of Liability

We aim to provide reliable information and service, but we do not guarantee that our website will always be available, error-free or uninterrupted.

• We are not liable for indirect, incidental or consequential losses.
• We are not responsible for losses caused by incorrect product selection where advice was not requested.
• You are responsible for ensuring products are suitable for your intended use.
• Nothing in these terms limits liability where it cannot legally be limited.

11. Force Majeure

We will not be responsible for delays or failure to perform our obligations where caused by events outside our reasonable control. This may include supplier delays, transport disruption, severe weather, strikes, accidents, system failures or other unexpected events.

12. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy. By using our website or services, you agree that we may collect and use your information as described in that policy.

Please review our Privacy Policy for more details about how we collect, store and protect your data.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes are published means you accept the updated terms.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes relating to these terms or use of our website will be subject to the jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions about these Terms & Conditions, your order, delivery, returns or product suitability, please contact GYC Materials.