Privacy Policy

1. Introduction

This Privacy Policy applies to the website operated by GYC Materials. By using our website, submitting an enquiry, creating an account, placing an order or contacting us, you agree to the way we collect and use your personal information as described in this policy.

We are committed to handling your information responsibly, transparently and in accordance with applicable UK data protection laws.

2. Information We Collect

We may collect personal information when you interact with our website, place an order, request a quote, contact us or subscribe to updates.

Information you may provide directly:

• Your name and contact details
• Email address and telephone number
• Billing and delivery address
• Order details and product enquiries
• Account login details, where applicable
• Messages, feedback or support requests you send to us

Information collected automatically:

• IP address and browser type
• Device information
• Pages visited on our website
• Website usage and performance data
• Cookie and tracking information

3. How We Use Your Information

We use your personal information to operate our website, process orders, respond to enquiries and improve our services.

• To process and manage your orders
• To provide quotes, invoices and order updates
• To arrange delivery or collection where applicable
• To respond to customer service enquiries
• To manage customer accounts
• To improve our website, products and services
• To send important service or order-related updates
• To prevent fraud, misuse or unauthorised access
• To comply with legal and accounting obligations

4. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve user experience, analyse website performance and support essential website functionality.

Cookies are small files stored on your device. They help us understand how visitors use our website and allow certain features to work properly.

• Essential cookies required for website functionality
• Analytics cookies used to understand website performance
• Preference cookies that remember selected settings
• Marketing cookies, where used, to support relevant advertising

You can control or disable cookies through your browser settings. Please note that some website features may not work correctly if cookies are disabled.

5. How We Share Your Information

We do not sell your personal information. We may share your data only when necessary to provide our services, fulfil orders, comply with legal duties or operate our business.

• Delivery or courier partners for order fulfilment
• Payment processors for secure transaction handling
• Website hosting and technical service providers
• Accounting, legal or professional advisors where required
• Authorities or regulators if required by law

6. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration. We use appropriate technical and organisational measures to help keep your information secure.

However, no website or online transmission can be guaranteed to be completely secure. You are responsible for keeping your account details and passwords confidential.

7. How Long We Keep Your Data

We keep your personal information only for as long as necessary for the purposes described in this policy. This may include keeping order records, invoices and communication history where required for legal, tax, accounting or customer service reasons.

8. Your Data Protection Rights

Depending on your location and applicable law, you may have rights regarding your personal information.

• The right to access the personal data we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your data in certain circumstances
• The right to object to certain types of processing
• The right to request restriction of processing
• The right to withdraw consent where consent is used
• The right to request a copy of your data in a portable format

To exercise your rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policy of any third-party site you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact GYC Materials.